FAQ

1) My order hasn’t arrived
All orders are sent using the Australia Post large letter service. This service will usually provide delivery within 3-4 business days but on occasion may take up to 6 business days depending on the location within Australia.

If your order has not been delivered more than 6 business days after the date of shipment please contact us at info@amischiefofmice.com and we will assist you.

2) How much is delivery?
Delivery is free of charge.

At A Mischief of Mice we are extremely passionate about providing women with tampons as easily and conveniently as possible, this includes providing a service that is affordable. We therefore include delivery free of charge for all of your monthly deliveries.

3) How do I return or exchange an item?
Please refer to our Returns and Exchanges Section

4) How do I cancel my subscription?
You may cancel your subscription at any time by emailing info@amischiefofmice.com
There are no fees or charges for cancellation however we can only cancel future shipments and are unable to cancel orders that have already left for delivery.

5) How long do I have to subscribe for?
When you sign up to the A Mischief of Mice tampon service you will sign up on an ongoing basis, however, this subscription can be cancelled at any time free of charge.

6) What happens if I change address?
You can change your delivery address at any time by logging on to ‘My Account’ and updating your address details.

Please note, if you change address less than 48hours before an order is due to ship you will need to contact us at info@amischiefofmice.com

7) When will my order be delivered? How long does delivery take?
Your order should be delivered approximately 3-4 working days after the date of shipment. For more detailed information on delivery please refer to our Shipping and Delivery section

8) What is the difference between A Mischief of Mice non organic and Organic Tampons?
– A Mischief of Mice non organic tampons are made from a combination of cotton and synthetic rayon.
– A Mischief of Mice organic tampons are made from all organic natural cotton and are certified by the Global Organic Textile Standard (GOTS).

We believe that tampon choice is a personal one. Therefore A Mischief of Mice provides both organic and non organic products so that you can choose the product that is right for you.

9) Where are A Mischief of Mice Tampons made?
A Mischief of Mice is a 100% Australian owned company. Our tampons are manufactured in the European Union and adhere to strict guidelines set out by the Global Organic Textile Standard (GOTS) which is recognized as the world’s leading processing standard for textiles made from organic fibres.

10) Do I need to set up an account to place an order?
No, simply place an order and your account is automatically created.

11) I’ve forgotten my password what should I do?
If you have forgotten your password please visit Forgot your password and we will assist you.

12) How can I track my order?
We do not send orders using a tracked delivery service.

All orders are sent using the Australia Post large letter service. This service will usually provide delivery within 3-4 business days but on occasion may take up to 6 business days depending on the location within Australia.

13) What forms of payment does A Mischief of Mice Accept?
We accept Visa, MasterCard, American Express, Visa Debit.

14) Can I choose the currency I pay in?
As we currently only ship within Australia, we only accept Australian Dollars (AUD) as payment at present.

15) When will A Mischief of Mice ship Internationally?
Currently we do not ship internationally but do have plans to expand into International markets in the near future.

16) Do A Mischief of Mice have an applicator tampon?
Whilst we do not currently have an applicator tampon, we do have one in development due to launch in Australia, the UK, and USA in the near future.

17) Can I purchase A Mischief of Mice tampons in a store or anywhere other than online?
No – A Mischief of Mice tampons are only available from us, exclusively online.

The whole concept of purchasing A Mischief of Mice tampons online and having them delivered to you is to save you having to made a trip to the shops. Please refer to our ‘About’ section for more details.

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